Axiell Customer Survey November/December 2009 - January 5th 2010
Thank you to all customers who have participated in our latest survey. We value your comments and appreciate your effort and commitment in helping us to improve our service to you.
The responses to each of the 4 survey groups are as follows:-
Library Management System Strategic Contacts Library Management System Operational Contacts Calm Strategic Contacts CALM Operational Contacts
36% 41% 21% 29%
The answers to the questions and also the comments included by customers as part of the survey have given us valuable information and the areas highlighted will be included in our continuous improvement plan.
We note that we have improved our performance as a strategic partner but still have some work to do in the area of Support; particularly speed of response and communication. One specific area which will be addressed is our handling of Requests for Enhancement.
