A SERVICES OVERVIEW
At Axiell, we are determined not only that your library service has the best technology on the market but also that all the staff who use it can do so in a way that benefits their role.
We provide a range of services, including training, consultancy packages and managed services so that you can make the most of the tools you use on a daily basis.
Because running a library isn’t easy, our experienced team are on hand with the technological know-how and experience within the public libraries industry to help you.
The service completely matched our expectations. At the end of the session, both my colleagues and I were confident about the implementation of dynamic stock as the entire package had been explored and explained thoroughly.
The value of this session is that you can interact with somebody who knows about the system, and who can answer questions and get answers if they don’t know themselves. Good things came out of this workshop – an explanation of the algorithm applied to shelf checks; an up to date copy of the Database Dictionary; some properly configured system options which had been missed.
Your Customer Service Team
All of our public library partners are represented with the Axiell Team by their Customer Champion. Your Customer Champion will develop a closer understanding of your service and be able to discuss with you the options for getting the best value out of your library systems.
For those looking for a more personal and in depth service, Axiell offer a Service Delivery Manager package, to provide day-to-day management of your account. Contact us to find out more about this service.
All inclusive services, such as logging a support incident for investigation, can be accessed via the support portal here.
As market leading suppliers of library systems and technology, we are committed to providing the highest quality services to support the solutions we have in place in public libraries up and down the country.
We provide a full range of technical solutions for public libraries, from the cornerstone of the library, the Library Management System, to mobile apps, analytics systems and interfaces for patrons and staff that are built to modern web design standards.
Click here to see the full range of Axiell solutions.