Comprehensive Support

As an Axiell customer you don’t just get product support, you’re part of the Axiell Community, with access to a range of services, events, training and expertise.

Comprehensive Support

As an Axiell customer you don’t just get product support, you’re part of the Axiell Community, with access to a range of services, events, training and expertise.

Services & Consultancy

Our Services and Consultancy packages range from add-on modules to your core software, to on-site consultancy days, for a more personal and in-depth review of your software and workflows specific to your library.

Our Services and Consultancy packages will help you:

– Improve the efficiency of your solutions
– Generate revenue
– Improve patron engagement
– Tailor your Axiell products to meet your objectives
– Gain a better understanding of your Axiell products

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Training

Our training helps you get the most from the tools you are using to manage your library. Whether you’re looking to develop the skills of your staff on existing systems, train staff on new systems, or need some help getting volunteers or new staff up to speed, take a look at the courses we offer.

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The Axiell Community

Being part of Axiell means access to a community of your peers from authorities across the UK, and an extended network of over 3,400 cultural institutions from around the world. Through free customer events like the European User Conference and Axiell Gangs you can share best practice, learn from industry leaders and directly contribute to the direction of the company.

Free Events

The European User Conference

This annual event is a chance for the whole community to come together to hear industry speakers, attend workshops & much more.  People who attend benefit from:

Axiell Gangs

Axiell Gangs are small regional strategy meetings that we have with our customers to share and discuss the latest updates to our products, services and initiatives for public libraries.

We use these events as a way to provide additional, more personal support, to help you learn about our products and shape our future developments by feeding back into senior members of staff from the Axiell UK team.  It’s also a valuable opportunity to meet other users from the Axiell community.

What to expect from the Axiell User Conference

 

Testimonials

It is a great opportunity to network with other system users, a rare opportunity. A great chance to learn where Axiell are and their plans for the near, medium and long term.

Esther Gregory (User Conference), Bedford Borough and Central Bedfordshire Libraries

The single most important thing I took from the day was the feeling that Axiell are pro-active and developing for the future.

Gary Smith (Axiell Gang), East Riding of Yorkshire

If you run an Axiell product then this is the conference to go to. Axiell as a company is on the move and there is lots to learn from them and from fellow travellers.

Jonathan Whitson Cloud (User Conference), Horniman Museum & Gardens
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Customer Advocacy

We are proud to work in partnership with our customers and seek to champion and support the work that they do. Share your successes at our events, through case studies or articles and reach our network of experts from over 3,400 libraries, archives, museums and other cultural institutions around the world.

Share your story with us
 

Supporting Imperial War Museums at their Digital Asset Management event.

Service desk

Our support staff are available to deal with your requests by phone, email or through our online support portal.

Access the portal here